Last updated: July 3, 2026

Terms of Service

Welcome to Tolotun Pet House. These Terms of Service govern your use of our website and your purchase of our handcrafted wooden dog crates, and they form a binding agreement between you and us.

By browsing our site, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these terms, so please read them carefully before you buy.

1. Definitions

In these terms, a few words have a specific meaning. Crate or Product means any item you purchase from us, and Order means your request to purchase a Product through our website.

Site or Website means tolotunpethouse.shop, Terms means these Terms of Service, and the words we, us, and our refer to Tolotun Pet House, while you refers to the person browsing our Site or placing an Order.

2. About Us and How to Contact Us

Our store is operated by Tolotun Pet House LLC, a United States registered business with its registered address at 1209 Mountain Rd Pl NE STE N, Albuquerque, NM 87110-7845, United States. Our crates are handcrafted in our workshop in Antalya, Turkiye, and shipped directly to you.

You can reach us at any time at support@tolotunpethouse.shop, Monday through Friday from 9 AM to 5 PM EST, and we will be glad to help.

3. Acceptance and Eligibility

By using our Site or placing an Order, you confirm that you are at least 18 years old, or that you have permission from a parent or guardian, and that the information you provide to us is accurate and complete.

If you do not agree with any part of these terms, please do not use our Site or place an Order.

4. Your Account

If you create an account with us, you are responsible for keeping your login details secure and for all activity that takes place under your account.

Please let us know promptly if you believe your account has been used without your permission, and we may suspend or close any account that we reasonably believe has been misused.

5. Use of Our Website

You agree to use our Site only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Site.

You agree not to attempt to gain unauthorized access to our Site, interfere with its operation, introduce malicious code, scrape our content without permission, or use our Site to send unsolicited communications.

6. Our Products and Handcrafted Variations

We design and handcraft furniture-grade wooden dog crates, and because every crate is made to order, we do not hold generic stock that ships immediately.

Each crate is made by hand from natural wood, so small variations in grain, color, finish, and exact dimensions are a normal part of how our products are made and are not considered defects. These natural differences are part of what makes a handcrafted crate unique, and they are not a basis for a return unless the item is genuinely damaged, defective, or different from what you ordered.

7. Product Descriptions, Images, and Colors

We take care to describe and photograph our crates accurately, including their materials, dimensions, and finishes, so you can choose the right model and size for your dog and your home.

Because screens and devices display color differently, the shades you see online may vary slightly from the finished crate, and these minor differences are not defects.

8. Pricing and Currency

All prices on our Site are listed in United States dollars, and shipping is free, so you will not see a separate delivery charge at checkout. We also cover all customs duties and import taxes on US orders, as explained in section 17, so the price you see is the price you pay.

We may change our prices at any time, but changes will not affect Orders we have already confirmed.

9. Pricing and Description Errors

While we work hard to keep our Site accurate, errors in pricing, descriptions, or availability can occasionally occur.

If we discover an error that affects your Order, we reserve the right to cancel that Order and refund you in full, and where a Product is listed at an obviously incorrect price, we are not obliged to supply it at that price.

10. Promotions and Discount Codes

From time to time we may offer promotions or discount codes, each of which may have its own conditions, such as an expiry date, a minimum spend, or limits on how it can be combined with other offers.

Discount codes have no cash value, cannot be applied retroactively to past Orders, and may be withdrawn or changed at any time.

11. Sales Tax

Depending on where your Order is delivered, applicable sales tax may be added, and any such tax will be calculated and shown at checkout where it is required.

Sales tax is separate from the customs duties and import taxes described in section 17.

12. Placing an Order and Order Acceptance

When you place an Order, you will receive an email confirming that we have received it, and this confirmation is an acknowledgment rather than our acceptance of your Order.

A binding contract is formed only once we accept your Order and begin production, and we reserve the right to decline or cancel any Order, for example if a Product cannot be fulfilled, if there has been a pricing error, or if we suspect fraudulent activity, in which case we will refund you in full.

13. Payment and Security

Payment is processed securely through our checkout, and we accept major credit cards and popular digital wallets, with your Order confirmed once your payment has been successfully processed.

We do not store your full card details ourselves, as payments are handled by trusted third-party payment providers through a secure, encrypted checkout.

14. Production and Lead Times

Because each crate is made to order, production usually takes about 3 to 7 business days, and custom or made-to-measure crates may take a little longer, which we will tell you about where relevant.

The production and delivery timeframes we give are careful estimates rather than guarantees.

15. Order Changes and Cancellations

You can cancel your Order for a full refund within 48 hours of placing it, as long as production has not yet started.

After production begins, cancellation may not be possible, especially for custom Orders, and our full cancellation terms are set out in our Return and Refund Policy. If you need to change a detail of your Order, contact us as soon as possible and we will help where we can.

16. Shipping and Delivery

We ship each finished crate directly from our workshop, with delivery typically taking about 5 to 10 business days, and the full details are set out in our Shipping Policy.

If we are ever unable to ship your Order within the time we have given, we will let you know and you may choose to wait for a revised date or cancel your Order for a full refund.

17. Customs, Duties, and Import Taxes

For Orders shipped to the United States, we ship on a Delivered Duty Paid basis, which means we cover all customs duties and import taxes, and you pay nothing beyond the price shown at checkout.

18. Risk of Loss and Title

Ownership of your crate passes to you once we have received payment in full, and responsibility for loss or damage passes to you when the crate is delivered to the address you provided.

If your crate is lost or damaged in transit, we will work with you and the courier to put it right, as described in our Shipping Policy and our Return and Refund Policy.

19. Accuracy of Your Delivery Information

You are responsible for giving us a complete and correct delivery address and contact details, since we rely on this information to deliver your Order.

If a delivery fails or is delayed because the information provided was incorrect or incomplete, any cost of reshipping may be your responsibility, and we are not liable for Orders delivered to an incorrect address that you supplied.

20. Returns and Refunds

We want you to be happy with your crate, and our full return terms, including the 30-day return window, the conditions for change-of-mind returns, the treatment of custom Orders, and how refunds are processed, are set out in our Return and Refund Policy.

By placing an Order, you agree to the terms of that policy.

21. Warranty and Quality

We warrant against manufacturing defects for 30 days from the date of delivery. If a manufacturing fault appears within this period, you can contact us with photos and your order number so we can repair, replace, or otherwise make it right, in line with our Return and Refund Policy.

The natural variations described in section 6 are not faults, and damage caused by misuse, accidents, improper assembly, or normal wear over time is not covered.

22. Safe Use of Your Crate

Our crates are designed as a comfortable resting space for your dog, and choosing the right size for your dog's breed, weight, and behavior matters, so please use the dimensions in each product listing to guide your choice and contact us if you are unsure.

A crate is not a substitute for proper supervision, training, and care. Please assemble your crate according to our instructions, check it regularly, and supervise your dog's use of it, especially during crate training or with dogs that chew or are prone to anxiety.

23. Disclaimer of Warranties

Except for the express quality commitment described in these terms, our Site and our Products are provided on an as is and as available basis, and to the fullest extent permitted by law we disclaim all other warranties, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

Some jurisdictions do not allow the exclusion of certain implied warranties, so parts of this section may not apply to you, and nothing here removes any rights you have under consumer protection law that cannot be excluded.

24. Limitation of Liability

To the fullest extent permitted by law, Tolotun Pet House is not liable for any indirect, incidental, special, or consequential damages arising from your use of our Site or our Products, and our total liability for any claim is limited to the amount you paid for the Product in question.

Nothing in these terms limits our liability for matters that cannot lawfully be limited, such as liability for death or personal injury caused by our negligence or for fraud.

25. Indemnification

You agree to indemnify and hold Tolotun Pet House harmless from any claims, losses, or reasonable costs that arise from your breach of these terms, your misuse of our Products, or your violation of any law or the rights of a third party.

26. Intellectual Property

All content on our Site, including our designs, photographs, text, logos, and branding, belongs to Tolotun Pet House or is used with permission, and it is protected by intellectual property laws.

You may not copy, reproduce, distribute, or use our content for commercial purposes without our written permission.

27. Customer Reviews and Submitted Content

If you submit a review, comment, photo, or other content to us or through our Site, you confirm that it is your own and does not break any law or infringe anyone's rights, and you grant us a non-exclusive, royalty-free license to use, display, and share that content in connection with our business.

We may decline to publish, or may remove, any submitted content that we consider inappropriate, misleading, or in breach of these terms.

28. Third-Party Services and Links

Our Site relies on trusted third-party services, including our e-commerce platform, payment providers, and shipping couriers, and your use of those services may also be subject to their own terms.

Where our Site links to third-party websites, we provide those links for convenience and are not responsible for the content or practices of those sites.

29. Privacy

We respect your privacy and handle your personal information in line with our Privacy Policy, which explains what we collect and how we use it.

By using our Site and placing an Order, you consent to that handling of your information and to receiving Order-related communications from us by email.

30. Force Majeure

We are not responsible for any delay or failure to perform that is caused by events beyond our reasonable control, such as natural disasters, severe weather, strikes, customs delays, carrier disruptions, or other similar events.

Where such an event affects your Order, we will contact you and work with you to find a fair solution, which may include a revised timeframe or a refund.

31. Dispute Resolution and Governing Law

If you are unhappy with any aspect of your Order, we ask that you contact us first at support@tolotunpethouse.shop, because most issues can be resolved quickly and informally once we understand the situation.

These terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict of law rules, and any dispute that cannot be resolved informally will be subject to those laws.

32. Changes to These Terms

We may update these Terms of Service from time to time, and the version published on our Site at the time you place an Order is the version that applies to that Order.

We encourage you to review this page from time to time so that you are aware of any changes.

33. General Provisions

Severability. If any part of these terms is found to be invalid or unenforceable, the rest of the terms will remain in full effect.

Entire agreement. These terms, together with our Shipping Policy, Return and Refund Policy, and Privacy Policy, make up the entire agreement between you and us regarding your use of our Site and your Orders.

Waiver. If we do not enforce a part of these terms on a given occasion, that does not mean we give up the right to enforce it later.

Assignment. We may transfer our rights and obligations under these terms to another business, but you may not transfer yours without our written consent.

Notices. We will send any notices to you by email at the address linked to your Order, and you can send notices to us at support@tolotunpethouse.shop.

Headings. The section headings in these terms are for convenience only and do not affect their meaning.

34. Contact Us

If you have any questions about these terms, please contact us at support@tolotunpethouse.shop, Monday through Friday from 9 AM to 5 PM EST, and we will be glad to help.