Terms of service
Last updated: April 22, 2026
OVERVIEW
Welcome to Tolotun Pet House. The terms “we”, “us” and “our” refer to Tolotun Pet House LLC. Tolotun Pet House operates this website and online store, including all related information, content, features, tools, products and services in order to provide customers with a curated shopping experience (the “Services”).
Our store is powered by Shopify, which enables us to securely offer and manage our online services.
By visiting, interacting with or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy.
Our products are designed and manufactured in our own workshop in Antalya, Türkiye and fulfilled from our operational facilities in Türkiye. Orders are shipped internationally to customers using tracked delivery services.
If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence.
When using our website or placing an order, you may be required to provide personal information such as your email address, billing information, shipping address and payment details.
You agree that all information you provide is accurate, current and complete.
SECTION 2 – OUR PRODUCTS
We strive to represent our products as accurately as possible on our website.
However, slight differences in appearance may occur due to screen settings, lighting conditions, or natural material variations.
All product descriptions and product availability are subject to change at any time without notice.
SECTION 3 – ORDERS
When you place an order through our website, you are making an offer to purchase.
Orders are accepted once payment is processed and an order confirmation has been issued.
We reserve the right to decline or cancel any order if necessary.
If an order must be cancelled, we will notify you using the contact information provided at checkout.
All purchases are subject to our Refund Policy:
https://tolotunpethouse.shop/policies/refund-policy
Products are intended for personal use and not for commercial resale.
SECTION 4 – PRICES AND BILLING
Prices listed on the website may change without prior notice.
Product prices do not include customs duties, import taxes or other international fees unless explicitly stated.
Customers are responsible for any applicable import duties or taxes required by their destination country.
Customers agree to provide accurate payment information and authorize us to charge the payment method used during checkout.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times shown at checkout are estimated transit times and may vary depending on destination country, customs procedures, and carrier operations.
While we work with reliable international carriers, delays may occasionally occur due to factors outside our control such as customs processing, weather conditions, or transportation disruptions.
All shipments include tracking information. Customers receive tracking details via email once the order has been dispatched.
If you experience any delivery issues, please contact our support team and we will assist you in resolving the matter with the shipping carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website including text, graphics, images, logos, and product descriptions are the property of Tolotun Pet House LLC or its licensors.
These materials may not be reproduced, distributed, modified or used without written permission.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control.
Your use of optional third-party tools is entirely at your own risk and subject to the terms of the respective third-party provider.
SECTION 8 – THIRD-PARTY LINKS
Our website may include links to third-party websites.
We are not responsible for the content or policies of third-party websites and recommend reviewing their policies before engaging in transactions with them.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services.
However, all transactions made on this website are directly between the customer and Tolotun Pet House LLC.
SECTION 10 – PRIVACY POLICY
All personal information collected through this website is handled in accordance with our Privacy Policy:
https://tolotunpethouse.shop/policies/privacy-policy
By using our Services, you acknowledge that you have read and agreed to this policy.
SECTION 11 – FEEDBACK
If you submit feedback, reviews, suggestions, or other content, you grant us permission to use this feedback to improve our services and website.
SECTION 12 – ERRORS AND OMISSIONS
Occasionally there may be typographical errors or inaccuracies related to product descriptions, pricing or shipping times.
We reserve the right to correct such errors and update information without prior notice.
SECTION 13 – PROHIBITED USES
You may not use this website for unlawful purposes or in violation of any laws.
Unauthorized use of the website may result in termination of access.
SECTION 14 – TERMINATION
We reserve the right to terminate or suspend access to our services if these Terms of Service are violated.
SECTION 15 – DISCLAIMER
The services and products offered through our website are provided on an “as available” basis.
We do not guarantee uninterrupted or error-free operation of the website.
SECTION 16 – LIMITATION OF LIABILITY
Tolotun Pet House LLC shall not be liable for indirect or consequential damages arising from the use of our website or products to the fullest extent permitted by law.
SECTION 17 – GOVERNING LAW
These Terms of Service are governed by the laws of the State of New Mexico, United States.
SECTION 18 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to: support@tolotunpethouse.shop
Business Information Tolotun Pet House LLC 1209 Mountain Rd Pl NE STE N Albuquerque, NM 87110-7845 United States
Production & Fulfillment Location Antalya, Türkiye
Customer Support Email: support@tolotunpethouse.shop Phone: +1 505 318 1929 Monday – Friday, 9:00 AM – 5:00 PM EST
EIN (Employer Identification Number): 35-2929444