Shipping policy

Last updated: April 22, 2026

Shipping Origin

All products are prepared, packed, and shipped from our own production facility in Antalya, Türkiye. Orders are shipped internationally from Türkiye to the customer's destination country. Tolotun Pet House LLC is the manufacturer and direct seller of all products listed on this store.

Order Processing Time

Orders are processed within 3–7 business days, excluding weekends and public holidays. Many of our products are made to order and prepared specifically for each customer. Processing includes finishing, quality control, and secure export packaging before shipment. Once processing is completed, the order is handed over to the carrier in Türkiye.

Shipping Cost

Free worldwide shipping on all orders. Customs duties, import taxes, and local clearance fees (if applicable) are not included in product prices and are the responsibility of the customer.

Estimated Delivery Times

(After dispatch from Türkiye)

United States: 5–10 business days
Europe: 5–10 business days

Delivery times are estimates only and are not guaranteed. Transit times may vary due to customs procedures, carrier routing, weather conditions, or local delivery operations.

Carriers & Tracking

We ship all orders via UPS and trusted international logistics partners. All shipments include tracking information. Tracking details are automatically sent by email once the order is dispatched. For questions about your shipment, please contact us at support@tolotunpethouse.shop with your order number.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or local clearance fees determined by the destination country. These charges are not included in our product prices and are the responsibility of the customer. Customs processing times may affect final delivery timelines.

U.S. Customers

We ship to the United States regularly. For approved returns, U.S. customers may send items to our U.S. return address as stated in our Return & Refund Policy.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us within 7 days. Our support team will coordinate with UPS and work toward a full resolution.

Contact

Tolotun Pet House LLC
1209 Mountain Rd Pl NE STE N
Albuquerque, NM 87110-7845
United States
Email: support@tolotunpethouse.shop
Phone: +1 505 318 1929
Monday – Friday, 9:00 AM – 5:00 PM EST