Contact information

Have a question about a crate, a custom size, or an order? We are a small family workshop, so you will always reach the people who actually build your crate.

Reach Us

Email: support@tolotunpethouse.shop (the fastest way to reach us)
Phone US (Business): +1 (505) 318-1929
Phone TR (Workshop): +90 555 321 76 06
Hours: Monday to Friday, 9 AM to 5 PM EST

We reply to most emails within one business day. Messages sent after hours or on weekends are answered the next business day.

Mailing Address

Tolotun Pet House LLC
1209 Mountain Rd Pl NE STE N
Albuquerque, NM 87110-7845
United States

Please do not ship returns to this address before contacting us, since we will send you the correct return address once your return is approved.

Good to Know

Every crate is handcrafted in our workshop in Antalya, Turkiye, and shipped to homes across the US, with all customs duties covered. You can see our latest work on Etsy under TolotunPetHouse, and many common questions are already answered in our Shipping Policy and our Return and Refund Policy.