Last updated: July 3, 2026

Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us, and this policy explains what we collect, how we use it, who we share it with, and the choices you have.

By using our website or placing an order, you agree to the practices described here, so please read this policy carefully.

1. Who We Are

Our store is operated by Tolotun Pet House LLC, a United States registered business with its registered address at 1209 Mountain Rd Pl NE STE N, Albuquerque, NM 87110-7845, United States, and our crates are handcrafted in our workshop in Antalya, Turkiye.

For any privacy question, you can contact us at support@tolotunpethouse.shop, and we are the party responsible for the personal information described in this policy.

2. Information We Collect

Information You Provide

When you place an order or contact us, you give us information such as your name, email address, shipping and billing address, phone number, and the details of your order, along with any message you choose to send.

When you pay, your payment is handled by our secure payment providers, and we receive confirmation of your payment rather than your full card number, which we do not store ourselves.

Information We Collect Automatically

When you visit our website, we automatically collect certain technical information, such as your device type, browser, IP address, and how you move through and interact with our pages, which helps us keep the site working well and understand what our visitors find useful.

We collect this information using cookies and similar technologies, which are described in section 4.

Information From Third Parties

We may receive limited information from the trusted services we work with, such as our e-commerce platform, our payment providers, and analytics tools, which help us process your order and run our store.

3. How We Use Your Information

We use your information to process and deliver your orders, to communicate with you about your order, to provide customer support, and to handle returns or refunds where needed.

We also use it to operate, secure, and improve our website, to prevent fraud and misuse, to meet our legal obligations, and, where you have agreed, to send you marketing about our products.

4. Cookies and Tracking Technologies

Cookies are small files placed on your device that help our website function, remember your preferences, and understand how the site is used.

We use essential cookies that are needed for the site and checkout to work, and analytics cookies via Google Analytics that help us improve the experience. You can control or refuse cookies through your browser settings, though some parts of the site may not work as well without them.

5. How We Share Your Information

We do not sell your personal information for money. We share it only with the trusted parties who help us run our business and deliver your order, and only to the extent they need it.

These include our e-commerce platform (Shopify), our payment providers, our shipping partner (UPS), our reviews platform (Judge.me), and Google Analytics for site performance. We may also disclose information where the law requires it, to protect our rights or the safety of others, or as part of a business sale or transfer, and in each case we expect these parties to protect your information.

6. International Data Transfers

Because our crates are made and shipped from our workshop in Turkiye, some of your information, such as your name and delivery address, is transferred to and processed outside the United States in order to fulfill your order.

Wherever your information is processed, we take care to handle it in line with this policy and to work with partners who protect it appropriately.

7. How We Protect Your Information

We use a secure, encrypted checkout and appropriate safeguards to protect your personal information against loss, misuse, and unauthorized access.

No method of transmission over the internet is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security, and we encourage you to keep your own account details safe.

8. How Long We Keep Your Information

We keep your personal information for as long as we need it to fulfill your order, provide support, and meet our legal, tax, and accounting obligations.

When we no longer need it, we take steps to delete it or to keep it only in a form that no longer identifies you.

9. Your Privacy Rights and Choices

Depending on where you live, you may have rights over your personal information, including the right to access the information we hold about you, to ask us to correct or delete it, and to object to or restrict certain uses.

To make a request, contact us at support@tolotunpethouse.shop, and we will respond as required by the law that applies to you. We will not treat you unfairly for exercising any privacy right.

10. Your US State Privacy Rights

If you are a resident of California or another US state with privacy laws, you may have specific rights, including the right to know what personal information we collect and how we use it, the right to request access to or deletion of your information, and the right to opt out of the sale or sharing of your personal information for targeted advertising.

We do not sell your personal information for money. You can contact us at support@tolotunpethouse.shop to make any of these requests.

11. Marketing Communications

If you have agreed to receive marketing from us, we may send you emails about our products and offers, and every marketing email includes a simple way to unsubscribe.

Choosing not to receive marketing will not affect the messages we need to send you about your order, such as confirmations and shipping updates.

12. Children's Privacy

Our website and products are intended for adults, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

13. Third-Party Links

Our website may contain links to other sites, such as our social media pages, and this policy does not cover how those sites handle your information.

We encourage you to read the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, and the version published on our website is always the current one.

When we make significant changes, we will update the date at the top of this page, and we encourage you to review it from time to time.

15. Contact Us

If you have any questions about this Privacy Policy or about how we handle your information, please contact us at support@tolotunpethouse.shop, Monday through Friday from 9 AM to 5 PM EST.

When you place an order or contact us, you give us information such as your name, email address, shipping and billing address, phone number, and the details of your order, along with any message you choose to send.

When you pay, your payment is handled by our secure payment providers, and we receive confirmation of your payment rather than your full card number, which we do not store ourselves.

Information We Collect Automatically

When you visit our website, we automatically collect certain technical information, such as your device type, browser, IP address, and how you move through and interact with our pages, which helps us keep the site working well and understand what our visitors find useful.

We collect this information using cookies and similar technologies, which are described in section 4.

Information From Third Parties

We may receive limited information from the trusted services we work with, such as our e-commerce platform, our payment providers, and analytics tools, which help us process your order and run our store.

3. How We Use Your Information

We use your information to process and deliver your orders, to communicate with you about your order, to provide customer support, and to handle returns or refunds where needed.

We also use it to operate, secure, and improve our website, to prevent fraud and misuse, to meet our legal obligations, and, where you have agreed, to send you marketing about our products.

4. Cookies and Tracking Technologies

Cookies are small files placed on your device that help our website function, remember your preferences, and understand how the site is used.

We use essential cookies that are needed for the site and checkout to work, and analytics cookies, including Google Analytics, that help us understand how the site is used so we can improve it. You can control or refuse cookies through your browser settings, though some parts of the site may not work as well without them.

5. How We Share Your Information

We do not sell your personal information for money. We share it only with the trusted parties who help us run our business and deliver your order, and only to the extent they need it.

These include our e-commerce platform (Shopify), our payment providers, our shipping partner (UPS), our reviews provider (Judge.me), and our analytics provider (Google Analytics). We may also disclose information where the law requires it, to protect our rights or the safety of others, or as part of a business sale or transfer, and in each case we expect these parties to protect your information.

6. International Data Transfers

Because our crates are made and shipped from our workshop in Turkiye, some of your information, such as your name and delivery address, is transferred to and processed outside the United States in order to fulfill your order.

Wherever your information is processed, we take care to handle it in line with this policy and to work with partners who protect it appropriately.

7. How We Protect Your Information

We use a secure, encrypted checkout and appropriate safeguards to protect your personal information against loss, misuse, and unauthorized access.

No method of transmission over the internet is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security, and we encourage you to keep your own account details safe.

8. How Long We Keep Your Information

We keep your personal information for as long as we need it to fulfill your order, provide support, and meet our legal, tax, and accounting obligations.

When we no longer need it, we take steps to delete it or to keep it only in a form that no longer identifies you.

9. Your Privacy Rights and Choices

Depending on where you live, you may have rights over your personal information, including the right to access the information we hold about you, to ask us to correct or delete it, and to object to or restrict certain uses.

To make a request, contact us at support@tolotunpethouse.shop, and we will respond as required by the law that applies to you. We will not treat you unfairly for exercising any privacy right.

10. Your US State Privacy Rights

If you are a resident of California or another US state with privacy laws, you may have specific rights, including the right to know what personal information we collect and how we use it, the right to request access to or deletion of your information, and the right to opt out of the sale or sharing of your personal information for targeted advertising.

We do not sell your personal information, and we do not share it for targeted advertising. To exercise any of these rights, contact us at support@tolotunpethouse.shop .

11. Marketing Communications

If you have agreed to receive marketing from us, we may send you emails about our products and offers, and every marketing email includes a simple way to unsubscribe.

Choosing not to receive marketing will not affect the messages we need to send you about your order, such as confirmations and shipping updates.

12. Children's Privacy

Our website and products are intended for adults, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

13. Third-Party Links

Our website may contain links to other sites, such as our social media pages, and this policy does not cover how those sites handle your information.

We encourage you to read the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, and the version published on our website is always the current one.

When we make significant changes, we will update the date below, and we encourage you to review this page from time to time.

15. Contact Us

If you have any questions about this Privacy Policy or about how we handle your information, please contact us at support@tolotunpethouse.shop, Monday through Friday from 9 AM to 5 PM EST.

Last updated: July 3, 2026