Privacy policy

Privacy Policy

Tolotun Pet House LLC ("Tolotun Pet House", "we", "our", or "us") operates this online store and website, including all related information, content, features, tools, products and services (the "Services") to provide customers with handcrafted wooden pet furniture and related products.

We design and manufacture our products in our own workshop and fulfill orders from our operational facilities in Türkiye. Our online store is powered by Shopify, which enables us to securely provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Services or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect When we refer to "personal information," we mean information that identifies or can reasonably be linked to you. Depending on how you interact with our Services, we may collect:

Contact Information: name, billing and shipping address, email address, phone number.

Order & Transaction Information: products viewed or purchased, cart and order history, returns and exchanges, payment confirmations.

Payment Information: Payments are processed securely by Shopify and authorized payment providers. We do not store full credit card numbers on our servers.

Account Information: account login details, preferences and saved settings.

Communications: messages you send to customer support, emails and inquiries.

Technical & Usage Data: IP address, browser and device type, pages visited, interaction data, cookies and similar technologies.

How We Collect Information We collect personal information directly from you when you place an order, create an account, or contact us; automatically through cookies and site technologies; from Shopify and payment processors; and from service providers who support store operations.

How We Use Your Personal Information We use your information to process and fulfill orders, manufacture and ship products, provide customer support, send order and tracking updates, manage returns and refunds, improve our website and services, prevent fraud and abuse, and comply with legal obligations. With your consent, we may also use your information to send marketing communications. You can unsubscribe at any time.

Fulfillment & Operations Transparency Tolotun Pet House LLC designs and manufactures products in its own workshop. Orders are prepared and shipped from our operational fulfillment facilities in Antalya, Türkiye using international carriers with tracking. We do not resell or dropship third-party products.

Sharing of Personal Information We may share personal information with Shopify (to operate and secure our online store — Shopify Privacy Policy: https://privacy.shopify.com), service providers (payment processors, shipping carriers, logistics partners, IT and hosting providers, customer support tools), marketing & advertising partners (only where permitted by law or with consent), and legal authorities (when required by law or to protect rights and safety). We do not sell personal information.

Cookies & Tracking Technologies We use cookies and similar technologies to enable store functionality, remember preferences, analyze traffic, improve performance, and support advertising where allowed. Customers can manage cookies through browser settings.

Third-Party Links Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

Children's Privacy Our Services are not intended for children. We do not knowingly collect personal data from minors.

Data Security We use industry-standard safeguards including SSL encryption, secure Shopify infrastructure, and controlled access systems. No online system can be guaranteed 100% secure, but we follow recognized best practices.

Data Retention We retain personal information only as long as necessary to complete transactions, provide services, meet legal obligations, resolve disputes.

Your Privacy Rights Depending on your location, you may have the right to access your data, correct inaccurate data, request deletion, request data portability, restrict or object to processing, and opt-out of marketing. To exercise your rights, contact us using the details below.

International Data Transfers Because we operate internationally and use Shopify infrastructure, your information may be processed outside your country. Where required, appropriate legal safeguards are used.

Changes to This Policy We may update this Privacy Policy periodically. Updates will be posted here with a revised date.

Contact Information Tolotun Pet House LLC 1209 Mountain Rd Pl NE STE N Albuquerque, NM 87110-7845 United States

Email: support@tolotunpethouse.shop Phone: +1 (505) 318 1929 Monday – Friday, 9:00 AM – 5:00 PM EST

Manufacturing & Fulfillment Location: Antalya, Türkiye

Your Privacy Rights

European Union — GDPR

If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

Right to access your personal data (Article 15)
Right to correct inaccurate data (Article 16)
Right to erasure / "right to be forgotten" (Article 17)
Right to restrict processing (Article 18)
Right to data portability (Article 20)
Right to object to processing (Article 21)
Right to withdraw consent at any time

To exercise any of these rights, please contact us at support@tolotunpethouse.shop. We will respond within 30 days.

California Residents — CCPA

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, and share
Right to delete your personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising your privacy rights

We do not sell your personal information to third parties. To exercise your CCPA rights, please contact us at support@tolotunpethouse.shop.